We are excited to announce a great addition to our team! Rachel Raidenkov joins us as the Armatus Product Manager. Rachel works at the direction of John Shearer, Director of Learning and Development, and is complemented by the rest of our excellent support team.
In this new position of Armatus Product Manager, Rachel oversees the support of our Armatus® Learn to Protect System and guides its future enhancements and capabilities. This includes training and advising client administrators, providing technical support to end users, and working to improve the overall processes that support the successful delivery of courses and a positive user experience.
Rachel comes to Praesidium from Texas Woman’s University where she served as an Instructional Technologist – a position that combined training, support, and learning management system (LMS) administration and oversight. Prior to that, she worked and taught (adjunct) at the University of North Texas. It was during this time she became interested in the intersection of learning and technology. As for her own educational background, Rachel has a bachelor’s degree in English from Texas A&M University and a master’s degree in Linguistics from the University of North Texas.
When she’s not working, Rachel stays busy with her five-month-old daughter, and when time allows, enjoys reading and rediscovering how to play piano.